Policies & Returns

We want you to be fully satisfied with your purchase from us. If for any reason you are not satisfied, you can return your product within 25 days from the date of purchase. To ensure a smooth and efficient return process, please review the following guidelines:

1. **Return Period**: You have 25 days from the date of purchase to return your item.
2. **Condition of Items**: Items must be returned with all tags intact, if applicable.
3. **Return Process**: Please contact our customer service team at contactus.theoakandvine@gmail.com to initiate the return. Once your return is approved, you will receive instructions on how to send the item back to us.
4. **Processing Time**: We will process your return once we have received the item and verified its condition. Please allow 5-7 business days for the refund to be processed after we receive your returned item.
5. **Return Shipping**: The cost of return shipping is determined on a case-by-case basis. Our customer service team will provide you with details based on your specific situation.

**No Questions Asked**: We accept returns for any reason, as long as the item is returned within the 25-day return period and meets the above conditions.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team. Thank you for shopping with us!