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Policies & Returns
We value your business! Our polices are designed to protect you as a customer and us a business.
Pease reach out with any concerns or questions. Thank you for shopping with us.
Returns
We want you to be fully satisfied with your purchase from us. If for any reason you are not satisfied, you can return your product within 25 days from the date of purchase. To ensure a smooth and efficient return process, please review the following guidelines:
1. **Return Period**: You have 25 days from the date of purchase to return your item.
2. **Condition of Items**: Items must be returned with all tags intact, if applicable.
3. **Return Process**: Please contact our customer service team at contactus.theoakandvine@gmail.com to initiate the return. Once your return is approved, you will receive instructions on how to send the item back to us.
4. **Processing Time**: We will process your return once we have received the item and verified its condition. Please allow 5-7 business days for the refund to be processed after we receive your returned item.
5. **Return Shipping**: The cost of return shipping is determined on a case-by-case basis. Our customer service team will provide you with details based on your specific situation.
**No Questions Asked**: We accept returns for any reason, as long as the item is returned within the 25-day return period and meets the above conditions.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. Thank you for shopping with us!
"Lost In Mail"
We take great care to ensure that your packages are handled with the utmost care and delivered accurately and on time. We have access to the shipping details of each item and maintain strong partnerships with our delivery services to track and ensure the safe delivery of your orders.
In the unfortunate event that a package is lost in transit, we will work diligently with our delivery partners to locate and resolve the issue as quickly as possible.
Please contact our customer service team at contactus.theoakandvine@gmail.com if you suspect your package is lost. We are committed to providing excellent service and will take appropriate action to ensure your satisfaction.
Thank you for your understanding and patience.
Privacy Policy
At The Oak & Vine, we prioritize your privacy. We collect personal information like name, email, payment details, and browsing data to process orders, enhance your experience, and improve our services. Your data is never sold and is only shared with trusted providers for payments, shipping, or legal compliance. You can update your information, manage cookies, or opt out of marketing anytime. We implement security measures to protect your data and may update this policy as needed. For any questions, contact us at contactus.theoakandvine@gmail.com.